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Frequently Asked Questions


Seating Chart Questions

   Design, Fonts & Color

   Etiquette

   Submitting Information, Proofing & Edits

   Miscellaneous

Stationery Questions

   Design, Fonts & Color

General Questions

   Timing & Shipping

   Payment

 

Seating Chart - Designs, Fonts and Colors

Can you send me color swatches?

Yes, we encourage you to request our free Color Palette, which includes 23 standard colors and nearly 250 custom colors.  Colors can vary widely from monitor to monitor, but our printed charts will show you the exact colors so you can be sure you’re ordering the right color.  Click here to request a color palette now!

Can I change what the header says? 

Yes, you can specify what the header says.  List just your first names, just your last name with no first names, simple monogram, etc.  The images on our site are simply examples.  Wedding date is optional. When placing your order, there is a field to enter the header information. 

What do you suggest for style of fonts?

All of our designs feature a Main Font and a Secondary Font. The Main Font is typically the couple's last name and is also used for the letters.  The Secondary Font is often used for the couple's first names and the guest names.  In our examples, we typically use a Script Font as the Main Font,  and a Non-script Font as the Secondary Font, but you can choose whatever you prefer. For the Secondary font, we suggest non-script for ease of reading the guest names.  You can use the same font for both selections if you like.

Can I change what the Main Font is used for? I'd like our first and last names in the Main Font.

Yes, we can change this for you. For example, if you want your first and last names in the Main Font (usually the first names are the Secondary Font), please write a note in the Header Information box when placing your order. 

I don’t see a design that matches my theme. Do you offer a custom designs?

Yes, custom designs start at $225 (includes $75 design fee).  The order must be placed at least 4 weeks before the wedding.  Additional graphics fees may apply depending on design requested.  Read more about our custom process.

Is there a maximum number of lines per seating chart?

At the most, our charts can fit about 250 lines per seating chart.   If you have more than this, please email us which design you are looking at and we can discuss options. Most weddings have approximately as many lines as invitations mailed out – ranging between 75-200 lines. 

How many charts should I order?

If you have more than 200 guests at your event, we suggest ordering two copies of your seating chart.  This will reduce the chance of guests lining up to see the seating chart. Duplicate charts are $75, plus any mounting and framing charges. You will be given the option to order a duplicate copy when making your product selections.

I have a smaller wedding. Will the seating chart look bare?

We’ll adjust the wording so it won’t look bare. If you have less than 100 lines, we typically will design your chart with 4 columns instead of 5. We will also increase the font size and spacing between names.  If you have less than 50 lines, we suggest printing the chart at a 16x20” size, although the price does not change.  Please contact us if you would like a 16x 20” chart.

 

Seating Chart Etiquette

What is the proper way to list my guests?                   

Married couples –

•Formal – Mr.  & Mrs. John Smith

•Informal – Jane & John Smith (man's name is listed second)

Unmarried couples list separately, using formal or informal style from above.

Children – If they are all at the same table, you can use “Mr. & Mrs. John Smith and Family” or you can list them separately.  If you have a large number of children, it will reduce the number of lines on the chart by using “and Family.” If listing children separately, use Miss and Mr. for formal salutations.

Can I use “and Guest” as part of a listing?

We do not recommend using “and guest.”  By listing the guest by name, they will feel more welcome at your event.  If you do not know the guest's name, you may list “and guest” as a last resort.

Can I list guests by table number instead of alphabetically?

If you sort guests by table, it makes it very hard for them to find their name. Depending on where the seating chart is located, it could create a back-up of guests trying to find their name.  We highly recommend that guests be listed by alphabetical order.  Please contact us in advance if you want the chart sorted by table number. 

Can I use table names instead of numbers?

Yes, you can use table names for a $15 fee. Depending on how many lines are on the seating chart, the use of table names may increase the chance of the table name being on a different line than the guest name. If possible, choose short table names.  Please note, using table numbers and having one "head table" will not count as table names.

I am using table numbers for our guest seating, but our bridal party is sitting at a Head Table.  Do I have to pay the $15 fee for table names due to the Head Table?

No, if you are just using "Head Table", you will not incur the $15 table name fee. 

 

Seating Charts - Submitting Information, Proofing & Edits

How do I submit my guest information to you?

We have an excel spreadsheet template that you will need to complete with guest names and table numbers. Click here to download the template. When you place your order, there is a place to upload your file. Incomplete templates will be sent back for completion.

Why do I need to break out the first & last names on the spreadsheet?

The seating chart will be sorted alphabetically by last name, then first name. We will take your spreadsheet and sort it accordingly before laying it out in our design program.

Do you proof the seating chart for mistakes?

No, the Seating Chart Boutique does not proof your spreadsheet. It is solely your responsibility to proof for spelling and accuracy before you submit your spreadsheet and once you receive your proof.  To avoid additional fees, please carefully proof your spreadsheet before placing your order. 

Do I see a proof before it prints?

Yes, one FREE proof is included as part of your order. You will receive a PDF proof within 2 business days of placing your order.  Once you receive it, we ask for your response within 24 hours to keep your timeline on track.  You’ll have three choices – approve with no changes, approve with edits, or request a new proof ($10 for each additional proof). 

Do you charge for changes & edits?

We will make up to 5 lines of changes free of charge.  For items that incur a larger amount of design time, we do have additional fees. You will be sent an invoice which must be paid before the chart is sent into production.

Guest Information - Edit up to 5 lines for free; additional edits are $3 per line

Color Change - $15 (includes new proof)

Font Change - $15 (includes new proof)

Additional Proof - $10

 

Seating Chart -Miscellaneous

What is the best way to display it?

We recommend displaying it framed on an easel. Many reception halls have easels available for use. We offer 15 frame styles to complete the look or you can buy one yourself at a local store.  Alternatively, you can display a mounted seating chart directly on an easel.  Tabletop easels work well with mounted charts, but will not likely support a framed chart.  Please note, our standard seating charts must be framed.

 

Stationery - Designs, Fonts and Colors

I don’t see a design that matches the seating chart I like. Do you offer coordinating stationery for all designs?

Yes, we are hard at work to complete all the pieces for each design. If you are interested in ordering stationery and don’t see the design you want, please email us and tell us the name of the design and we'll get it designed for you. 

Should we use the same fonts as our seating chart?

Yes, we suggest carrying over the same design, colors and fonts into your wedding stationery so it all flows together. 

Do you offer swatches of the cardstocks?

Yes, we offer free swatch samples of the printed layers (White, Off-White and White Shimmer) as well as all the colored cardstocks we carry.  You can request swatches here

Do you offer envelope samples?

No, we do not offer sample envelopes.  The envelopes are made in a thinner, paper-weight version of the cardstock we carry, so they match exactly.  Simply order same color cardstock to see the color.

If I have a seating chart color palette from you, do I need cardstock swatches too?

We do recommend ordering both. We want you to be happy with your order and know ahead of time what you are getting.  The stationery and seating charts are printed on different presses, so the color will vary slightly.  The ink on the stationery will match the coordinating cardstock color as close as possible. The seating chart color may vary slightly from this, but not a noticeable amount to guests.

What kind of printing method is used on the stationery? 

Stationery is printed on a top-of-the-line flat digital printing press. The print quality is crisp and the colors are bold.  We’ve tested and tested our ink colors to get them to match as close to the backing layer cardstocks we offer.

What type of cardstock do you print on?

We offer three types of cardstock for printing.  Our White Matte stock is a 110 lb. heavyweight cardstock.  We offer an Off-White/Cream cardstock that is a little thinner at 88lb. but is a beautiful alternative to a bright white.  Last, we offer a premium-quality white shimmer cardstock that brings elegance to any event.  Often called metallic cardstock, this is a 137# white cardstock with a pearl/shimmer effect.  You can order swatch samples of any of these three along with all our colorered cardstocks by clicking here

Timelines & Shipping

When should I order my seating chart & stationery?

For standard seating chart designs, we suggest ordering at least 7-10 business days before the event.  A proof will be sent to you within 2 business days for approval, then orders ship 2-3 business days after approval.  Most orders are delivered within 3-5 business days of ordering, depending on how quickly approval happens and if you need a second proof.  For custom designed seating charts, please allow 4 weeks so we can first work on the design. Custom design spreadsheets will be due 7-10 business days before the event. 

Stationery items have a longer timeline, so we recommend placing this order separately from your seating chart.  Please allow 2 business days for a proof. They ship 7-10 business days after proof approval via Fed Ex Ground (1-5 business days to ship). Stationery and Seating Chart are shipped separately and since shipping is free on both orders, the cost is the same as placing one order. We suggest placing your stationery order as soon as you have the details complete, but at least 4 weeks before the event. Please inquire about pricing for rush orders on stationery if necessary.

Can you explain Standard vs. Rush Processing?

Standard Processing is for orders placed with 6 full business days* or more before the event. (Ex. Ordering on a Thursday for a Saturday wedding a week later). We recommend ordering at least 7-10 business days before the event to ensure it is delivered with plenty of time to spare. This allows for a few days of cushion should damage occur in shipping or there are shipment delays beyond our control (ex. Bad weather or airport closures affecting Fed Ex.)

Rush Processing ($75 fee) is required for orders placed with 5 full business days* before the event. (Ex. Ordering on a Friday, Saturday or Sunday for a wedding the following Saturday). This option expedites the design process of seating charts (typically a 2 business day turnaround).

If your event is less than 5 full business days* away, please contact us to see if we are able to accommodate your request before placing your order.

See additional details about timing here.

What is your holiday schedule?

We will be closed the following holidays and not processing orders during this time. The following holidays do not count as business days, so be sure to order earlier if these holidays fall between placing your order and your event.


 -  Memorial Day (5/26/14)

 -  July 4th (7/4/14)

 -  Labor Day (9/1/14) 

 -  Thanksgiving (11/27/14)

 -  Christmas Eve & Christmas Day (12/24 to 12/25/14)

-   New Year's Day (1/1/15)

 

When should I request my response cards to be returned?

We recommend requesting RSVPs back 4 weeks before the event to give you enough time to follow up with non-responders, assign table numbers and complete the seating chart spreadsheet.

How quickly do the products ship?

Seating charts ship from our printer 2-3 business days after proof approval. In most cases, you will receive your order 3-5 business days after submitting your initial order. We use Fed Ex Overnight shipping for Standard & Mounted orders; Framed orders ship Fed Ex 2-Day.  The seating chart can be shipped directly to your reception site if preferred, just specify the address at checkout. Saturday delivery is not available.

Wedding stationery ships within 7-10 business days after proof approval, but often times sooner.  The stationery ships via Fed Ex Ground, which can take between 1-5 days to arrive (we ship from Massachusetts).

Stationery and seating charts will always ship separately, even if you place one order.

Please note: The Seating Chart Boutique cannot be held responsible for delays once item has shipped.

Can you ship to P.O. Boxes?

No, we cannot ship to P.O. Boxes. Fed Ex requires a physical address.

Do you ship internationally?

No, at this time, we only ship charts within the United States.  Canadian customers, please email us at info@seatingchartboutique.com for information on getting a seating chart. 

What happens if I receive a damaged item?

Please take a photo of it (camera phone is fine) and email it to us at info at seatingchartboutique dot com.  We will coordinate a reprint as soon as we have the damage information and photo in hand. All damages should be reported within 24 hours of delivery.

 

Payment

What payment methods do you offer?

We accept Visa, Mastercard, American Express, Discover, Debit Cards and Paypal.   We use PayPal as our credit card processer, but you can choose to pay with a credit or debit card if you do not have a PayPal account (you do not need to sign up for a PayPal account).

Please note: if you have a PayPal account but wish to pay with credit or debit card, you cannot use the email address or credit/debit card associated with your PayPal account.

 

Check out with PayPal and choose Bill Me Later. Subject to credit approval. See Terms.


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